That's up to you. I'm not a preacher, so can't deliver a sermon - but if you want to include hymns or readings, we can build that into the service. Readings are a good way to get other family members involved.

Yes, if the service is in a crematorium (or any venue with a visual display). I'll arrange all this with the Funeral Director - all you have to do is choose a small selection, together with a suitable piece of music. We can discuss this when we meet.

There's no right or wrong answer, but as a rule I'd suggest:

1. A gentle piece to play at the opening - maybe something classical or a popular ballad.

2. A warm and inspiring number for the photo tribute - something that speaks to the character of your loved one, or holds a special meaning.

3. A more energising song as people make their way out. A lifelong favourite is ideal here - no need to hold back!

Probably not. The service will be run from a system that has a vast music library, so once the music is agreed, I can source it - even if you choose a very specific recording.

Of course, if it's something more niche, like a private recording of a family member, then we'll need a link or audio file.

Otherwise, leave it with me.

I will write and deliver as much of it as you need. That could mean that I do the whole thing, or I intersperse it with family contributions - or I simply lead the service, and the tributes come from you. The only rule is, I will need to coordinate with everyone who's speaking, to make sure there's no duplication.

I will arrange a time to meet with you and members of your family, either at your home or at the Funeral Home. We'll start by drawing a family tree and a list of close friends. Next we'll draw up a timeline, mapping out the key events in your loved one's life. Then we'll talk around it - finding the stories that defined their life, and discussing how those moments helped to shape their character.

This will take a few hours, and there may be some follow-up, where I might clarify a few points or speak to other family members.

Once the research is done, I'll turn it into a written eulogy and send it to you for approval. And the job isn't finished until you're happy with the end result.

After our first meeting, there's a good chance you'll come back to me. Maybe you've had a change of heart, and there's something you don't want to cover (or something new has occurred to you, and has to be included). Usually, that's fine - I'll change what I can, when I can. However, if a change comes at the eleventh hour, it may not be possible, especially if it relates to music or the photo tribute. Plus there is a time factor - if a change extends the service, we may have to cut something else, especially in a crematorium where schedules can be tight.

Ultimately, it's best to agree everything in advance. But talk to me if there's a last-minute change, and I'll do everything possible.